Because of COVID-19, I can’t afford to pay my BC hydro electricity bill. What are my options?

As the COVID-19 (coronavirus) pandemic continues, the CAFC wants to remind Canadians to remain vigilant and be on the lookout for ongoing frauds. Fraudsters are creative and want to profit from consumers' fears, uncertainties and misinformation.

There have been a number of scammers taking advantage of people’s worries about COVID-19. Protect yourself by being sceptical, relying only on trusted resources, and learning about common scams. See the Canadian Anti Fraud Centre’s (CAFC) COVID-19 page for a list of reported scams. 

The CAFC has reported a number of scams including:

• Fake government information 
• Unsolicited calls, emails or text requesting information or money
• Fake charities asking for donations
• People pretending to be someone’s grandchild and asking for money 

Remember that if you did not initiate the contact, you cannot really know who you are talking to. Be very skeptical about people asking for your social insurance number, address, health card, or credit card information. If they claim to be from a government institution or charity, contact that institution directly (using the contact number listed on their website, not the information provided by the person who called you) and ask whether the request is legitimate.

Know that currently there is no cure for COVID-19 and companies or individuals offering miracle cures, tests, or vaccines are likely not legitimate and you should be extremely sceptical.

Also, be aware of CERB scams! If you get a text message saying you received a deposit for the Canada Emergency Response Benefit, beware it is a scam! Do not reply or click on the link, delete the text and warn others. Government agencies like the CRA will not contact individuals via text message or any instant messaging service. Additionally, hundreds of Canadians have reported CERB identity fraud. Fraudsters with access to personal information including social security numbers and birthdates can register with your information and receive government benefits on your behalf. If your social insurance number (SIN) has been stolen or suspect it might be, you should contact Service Canada at 1-800-206-7218. Contact the CRA if you believe your account may be compromised. 

If you think you have been contacted by a scammer or have been the victim of a scam you should report the incident to your local police and to the Canadian Anti Fraud Centre

The Government of Canada recognizes that students and recent graduates are being significantly affected by the economic impacts of the COVID-19 pandemic. Explained briefly below are the federal government’s additional initiatives to support students. For further information, see Support for Students and Recent Graduates Impacted by COVID-19 on the Government of Canada website.

Canada Student Grant for Full-time Studies

This Grant is available to low and middle-income students who are in school full-time. If you are going to school part-time, see grant for part-time students. You could be eligible for this grant if you apply and have a financial need, are a full-time student in a qualified program at a designated school and your total family income is less than the income threshold set out by the government.

International Students

For information regarding international students in Canada and COVID-19, see Coronavirus disease (COVID-19): International students.

The BC Government has compiled a list of federal and provincial benefits HERE.

Both provincial and federal governments have provided a number of programs to financial support those affected by the COVID-19 health crisis. 

Since CERB has ended, the government has transitioned Canadians to an enhanced Employment Insurance program or various recovery benefits. These include:

• Canada Recovery Benefit (CRB)
• Canada Recovery Caregiving Benefit (CRCB)
• Canada Recovery Sickness Benefit (CRSB)
• Enhanced EI
• BC Recovery Benefit

In addition, there are a number of programs to help you out with rent, monthly bills, student loans, and taxes. For a full list of federal programs go HERE. For a full list of provincial programs go HERE.

ICBC is urging people to call their Autoplan broker to renew their insurance by phone. In-person insurance services are not available at this time. ICBC is also offering deferrals of Autoplan payments for those facing financial difficulties. For detailed information see the ICBC website or call 1-800-663-3051.

If you are on a monthly Autoplan payment plan and facing financial hardship due to COVID-19, you can request to defer your payments for up to 90 days with no penalty. Learn how to request a deferral HERE.

The COVID-19 Relief Fund program closed June 30, 2020 and applications are no longer accepted. If you're having difficulty paying your bill, please consider options below such as a flexible, catch-up payment plan. Learn more about your options HERE.

Catch-up payment plans: If you can't pay the total amount owing, we can typically offer catch-up payment plans or flexible payment arrangements so that you can pay the overdue amount over time in a series of payments. Your bill will show the status of your catch-up payments and your regular billing amount, so that you'll know how much is due in your payment plan. To request a payment plan, call our customer team at 1 800 BCHYDRO (1 800 224 9376).

Defer a payment to a later date: If you're a residential customer and can't pay your bill by the due date, you may be eligible to defer the payment. You may still incur late payment charges. Request to defer a payment online or call BC Hydro at 1 800 BC Hydro (1 800 224 9376).

Customer Crisis Fund
If you're a residential customer experiencing a temporary financial crisis, such as a loss of employment or benefit income, unanticipated medical expenses, or a death in the family and you've fallen behind on your BC Hydro bill, you may be eligible for a grant payment to avoid disconnection of your service

Learn about the Customer Crisis Fund. BC Consumer Protection also provides a summary of the program HERE.

Price gouging is when a seller increases the prices of goods to a much higher level than is reasonable or fair. We have unfortunately seen this happen during the COVID-19 crisis with companies or individuals selling (or re-selling) products like sanitizer and masks for many times more than they would usually sell for. 

You can report price gouging, and other questionable business practices to BC Consumer Protection.

As of April 19, 2020, police and other enforcement officers are empowered to hand out $2,000 fines under the Emergency Program Act to businesses and individuals violating orders against price gouging and reselling medical and other essential equipment. See the government’s news release for more information.

The Canada Revenue Agency (CRA) has made a number of changes due to the COVID-19 crisis. For a full list of changes, available benefits, and latest updates, go to COVID-19: Changes to Canadian taxes and benefits. 

For individuals, the filing deadline for 2019 taxes was extended to June 1, 2020.
The payment date for 2019 taxes was extended to September 30, 2020. Go HERE for a full list of extensions. 

See Canada Student Loans – COVID-19 and StudentAidBC for recent information regarding student loan changes. 

As a measure to support borrowers impacted by COVID-19, student loan repayments were temporarily suspended from March 30 to September 30, 2020. During this time interest did not accrue on the federal portion of your Canada-B.C. integrated student loan.

Your regular monthly payments resumed in October 2020 and federal interest began to accrue on October 1, 2020.