The COVID-19 Relief Fund program closed June 30, 2020 and applications are no longer accepted. If you're having difficulty paying your bill, please consider options below such as a flexible, catch-up payment plan. Learn more about your options HERE.
Catch-up payment plans: If you can't pay the total amount owing, we can typically offer catch-up payment plans or flexible payment arrangements so that you can pay the overdue amount over time in a series of payments. Your bill will show the status of your catch-up payments and your regular billing amount, so that you'll know how much is due in your payment plan. To request a payment plan, call our customer team at 1 800 BCHYDRO (1 800 224 9376).
Defer a payment to a later date: If you're a residential customer and can't pay your bill by the due date, you may be eligible to defer the payment. You may still incur late payment charges. Request to defer a payment online or call BC Hydro at 1 800 BC Hydro (1 800 224 9376).
Customer Crisis Fund
If you're a residential customer experiencing a temporary financial crisis, such as a loss of employment or benefit income, unanticipated medical expenses, or a death in the family and you've fallen behind on your BC Hydro bill, you may be eligible for a grant payment to avoid disconnection of your service